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Hiring for Relationship Manager Preferred Banking| Bank Job in Mumbai, Navi Mumbai for Exp. 3 - 8 yr (Job in Mumbai)

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Job Description:Job Title: PCRM (Preferred Current Account RM) Overall Goal: Current Account RM will be responsible for Acquisition of new BusinessEntity customers and creating CA Book Management of Acquired Current Account customers Enhancement of the relationship by cross-selling products and services as per the profile need of these current account customers Deepening the size of the relationship and retention of the customers by providing the best possible services and being the dedicated point of contact for these customers Make RBL Bank a primary bank for the customer and get maximum wallet share Key Result / Responsibility Areas: a) Acquisition of Business Entity (Current Account) customers Acquisition of NTB High-Value Current Accounts NTB Acquisition of Current accounts dealing in international Trade Identify and Acquire New to Bank working capital limit customers with Trade Limits viz Buyers Credit, PCFC, LC, BG etc Acquire New to Bank customer requiring Assets Limits Business Loans, Cash Management Services Door Step Banking, API Banking and other allied Current Account services RM will have to create his own CA book by self-sourcing, Market Visit Industry Area Scoping, External References Leads. b) Portfolio Management Engage with the Acquired customer on regular basis and ensure that Group company and Family customers also bank with RBL Bank Regularly interact with the customer to build rapport, customer profiling should be used to set customer level objectives post discussion branch Manager/TL. Customer interaction to be regularly updated in the system provided. Ensure that within each customer group a minimum number of stipulated Income Generating products are sold as per the customers profile and needs. RM to Cross-sell appropriate products to the customers and ensure activate usage. Enhance Values within each of the customer groups by ensuring that a/cs are activated Cross Sell Bank Products for revenue generation and engagement Basis customer business requirement cross sell products like POS , Payment Gateway, Trade /Forex ( LC /BG/ Remittance /OD) , Doorstep Banking Services. Cross Sell various RBL Bank products like TPP, FD. Credit Card, Loans to customers and related group business/ family Drive active business transaction through RBL bank account Should know the customers business in order to provide banking and financial solutions Register customer for various Direct Banking Channels of the bank B) Customer Services Ensure quality customer service is delivered Recording complaints as per the specified process Resolving all complaints received from portfolio customers within the stipulated TATs and ensure appropriate customer communication on closures Preventive complaint management by regular interaction with the customers C) Target Achievement PC- RM will be given a quarterly and yearly target on revenue, product cross sell and book value build up Basis the Target the RM will be tracked on regular basis for achievement of the Targets CA RM will be evaluated on Portfolio Score Card Competencies: Sales and Influencing Skills Banking Product Process Knowledge. The candidate should have past experience of Current Account product processes, Trade Forex , Door Step banking and other current account related products. Planning and Organizing Skills Communication Writing skills Knowledge of Competition Current trends in financial Industry. Preferred Sector: BSFI Experience: Above 3 years in a Current Account /Trade- Forex sales / or relationship role in any of the sectors mentioned above Reporting: CA RM will report to Branch Managers


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Posted on: Sunday, 13 January, 2019  09:52
Expires On: Sunday, 03 April, 2022  18:30

 
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